Shipping Methods

1. PAYMENT:

We accept any major credit/debit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. 

All prices are in EUR (€). 

2. SHIPPING, TAXES & VAT:

Please allow 1 to 3 business days for your order to be shipped after payment - no shipping will be made on Saturday, Sunday or Holidays. 

EUROPEAN ORDERS (Within EU):

We offer DHL shipping on all European orders. Estimated delivery time of 2-5 business days depending on location. Shipping from austria.

When ordering within EU, VAT/tax and duties are included in the given price. No other tax or import duty will be applied to orders shipped within European Union.

veries please contact us at Shipping@petras363.com and we can arrange different options for you to choose from.

Sales tax will be charged on orders shipping the US.

For expedite deliveries please contact us at SHIPPING@petras363.com and we can arrange different options for you to choose from.

3. RETURNS & EXCHANGES:

EUROPEAN ORDERS (Within EU):

Full-priced European orders can be returned or exchanges within 5 days of delivery date. Sale items or orders placed with discounts over 30%, are final sale and cannot be returned or exchanged, no exceptions.

Please note that Personalized products with initials cannot be exchanged nor returned since they have been produced exclusively for you.

For all the returns you will receive return address and instructions. You will need to provide tracking number of the shipment back to PETRAS363 .The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in.

Upon receiving the package, PETRAS363 will determine if the returned items are in as-new condition. No return will be accepted if returned items have been visibly used, soiled or damaged by the customer, this use and damage rendering the product unsuitable for sale.

Once the package has been received, inspected and accepted we will proceed with the return/exchange.

USA ORDERS (Within USA):

At this time all Handbags and Small Leather Goods orders are final sale. If you have any problems with your order, please contact us within 48 hours of package receipt to SUPPORT@petras363.com. We will try our best to resolve any issues.

Please email info@petras363.com with your requested exchange within 5 days from delivery date. After 5 days all sales are final. Offer not valid for on sale bags.

All bags must be new and unused.  Return must include all the signature packaging material, including PETRAS363 gift box, dust-bag and any other additional packaging included in the original bag order.

Sale items marked 30% off or greater are final sale.

INTERNATIONAL ORDERS (Outside USA / EU):

At this time all international orders are final sale. 

4. DISCOUNTS:

petras363 offers discounts from time to time, mostly on discontinued and seasonal colors. Be sure to sign up to our newsletter to receive the latest offers. Petras363 does not offer sale price match for orders already placed.

Welcome 10% discount code does not apply to already on sale products.